COVID-19

Coronavirus (COVID-19) update – 23 March

To help us continue to provide our patients with urgent care and keep our patients and staff safe, we have made some changes to our service from today, 23 March.

Non-urgent appointments

To ensure we can continue to provide care to those that need it, we are not currently making appointments for non-urgent matters.

If you need to make a non-urgent appointment, please call your local clinic in around four weeks to ask about booking. The COVID-19 situation is changing quickly, so you can also check our website and Facebook page for updates.

Urgent appointments

Where possible, we will conduct urgent appointments over the telephone. Please call your nearest clinic if you have an urgent issue that can’t wait.

If you need to come in for an examination, we will be able to see you in our clinics as long as you have:

  • no fever, cough, sore throat or shortness of breath
  • not travelled overseas or interstate in the last 14 days
  • not had contact with someone diagnosed with or suspected to have COVID-19.

If you come to our clinics, please:

  • maintain social distancing of 1.5 m
  • don’t bring children or accompanying people with you
  • use available hand sanitiser upon arrival.

Thank you for your understanding and for helping to keep our staff and the community safe.

 

Coronavirus update – 20 March

To keep everyone safe during this state of public health emergency, we may need to deliver services to you differently for a while.

We understand that often our patients are in a vulnerable position and need health advice and services in a timely manner. We are committed to continuing to offer services to members of our community and will work with you to find a way for you to have your health needs met.

Our reception staff may ask you some extra questions when making your appointment, and there are conditions of entry posted below, and on the doors of our clinics.

If you can’t come in to a clinic, we will do our best to help you. Please just give us a call.

 

Conditions of entry

Please note – the following conditions only restrict normal entry to our clinics. We are committed to providing you with the services you need, and so will work with you to find alternatives.

However, we ask the following:

If you have travelled overseas or interstate in the past 14 days, please do not come in.

If you have had contact with someone diagnosed with or suspected of having coronavirus (COVID-19), please do not come in.

If you have ANY of these symptoms, please do not come in:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath

If any of the above apply to you, please do the following instead of coming in.

Call us on 6273 9117 (Glenorchy), 6431 7692 (Burnie) or 6343 4566 (Launceston) to receive some telephone advice and to reschedule your appointment if possible.

Call the Public Health line on 1800 675 398 for directions on what to do next.

Thank you for helping to keep our staff and the community safe.

 

Additional changes

We have also made the following changes in the interests of the safety of our patients, staff, and the wider community:

  1. Hand sanitiser available in reception – you will be asked to use it upon entry to the building.
  2. Face masks available in reception – if you are experiencing cold or flu-like symptoms, but have still been permitted to attend, you will be required to wear one of these.
  3. Our cleaning schedule has been increased.
  4. Staff hand-washing protocols have been increased.
  5. Conditions of entry are being implemented, and are available here – with alternatives offered whenever possible.
  6. Our staff are working in ways which minimise social interaction and exposure to people, including use of set-team rostering and work from home arrangements for non-client facing staff.
  7. All toys and reading material has been removed from the waiting rooms.
  8. Patients are asked not to bring children with them to appointments, if that is possible for them.

Thank you for helping to keep our staff and the community safe.

    MakeanAppointment
    Glenorchy
    9am-5pm Mon-Fri6273 9117
    Launceston
    9am-5pm Mon-Fri6343 4566
    Burnie
    9am-5pm Mon, Wed, Thurs6431 7692